Privacy Policy — English

Privacy and Personal Data Protection Policy

Our internet server automatically recognises the domain name of the user’s internet service provider and, where technically possible, the email address of users visiting our website. We collect domain names for statistical purposes. The information collected is used to improve the content of our website.

SYLFOS® collects and processes personal data relating to the Customer and the recipient of the order, including their full name, postal address, telephone number and email address. SYLFOS® does not retain bank card numbers. This information is processed electronically and securely using the HTTPS protocol for the purposes of managing orders and sending the Customer relevant information.

SYLFOS® undertakes not to disclose the Customer’s personal data to third parties unless such disclosure is necessary for the proper operation of the website, the processing and delivery of orders or the collection of customer feedback following an order.

SYLFOS® may use the email address provided by the Customer when creating an account or subscribing to the newsletter to send information relating to orders, company news and current promotional offers.

The Customer may request to stop receiving communications from SYLFOS® at any time and unsubscribe by following the instructions provided at the bottom of each email.

The Customer has the right to access, rectify and object to the processing of their personal data. These rights may be exercised by completing the information request form available in the “Contact” section.

To improve the performance and use of the website, SYLFOS® and its authorised service providers may use audience measurement and browsing-tracking technologies, including cookies and tags. These technologies collect information relating to the user’s browsing activity. Certain cookies and tracking technologies may be refused or configured through the cookie management tool provided on the website or through the user’s browser settings.

Last updated: August 2025